FAQ's ← Knowledge Base Upon uploading the CSV file, I receive a message that says: 'Line 1: every recipient row must contain 5 columns. This line contains X columns.' What should I do? How do I remove a collection of badges I have already imported? Some of the badges in a given collection did not import. Why? Will changes be made to the Open Badge Backpack collections be reflected on Digitalme.Credly after I import the collection? I am not seeing all of my Open Badge Backpack collections when I import open badges in Digitalme.Credly.