Knowledge Base

  1. Getting started 

    1. Getting started - Retrospectively issuing credentials
    2. Getting started - Issuing credentials
    3. Getting started - Issuing trailblazer credentials
    4. Getting started - Earners
  2. Your account 

    1. How to change your email address.
    2. What does "Verified" mean next to some users' names?
    3. How do I change my password?
    4. What is my "Account URL"?
    5. What is the difference between "Individual" and "Organisation" accounts?
  3. Your account (Organisations only) 

    1. How to manage your brand's issuer profile.
    2. What are my enterprise privacy options?
    3. Getting started with your enterprise configuration tool
    4. What are some of the implementation services?
    5. Enterprise configuration tool
  4. Building badges 

    1. What does the "Expire" option mean when creating a Credential?
    2. What is Draft Mode?
    3. What are the icons in the Credit Builder.
    4. How to create a badge.
    5. Metadata production template
  5. Issuing badges 

    1. How can my organisation give a badge to another organisation?
    2. What is a "Testimonial"?
    3. How do I make a badge printable?
    4. How can I change an expiration date after a badge is issued?
    5. How do I use Contacts and Lists?
  6. Managing your team 

    1. What is the billing and refund policy?
    2. How to add managers and reporters
  7. User access and security 

    1. Where are the Digitalme.Credly Terms of Service?
    2. Where is the Digitalme.Credly Privacy Policy?
  8. Earning badges 

    1. What is "Private" vs. "Public" Credential?
    2. What is "Evidence"?
    3. How do I claim a badge issued to a different email address than the one currently tied to my Digitalme.Credly account?
    4. What does "Claim Now " mean on a badge?
    5. How do I accept Credentials I earn?
  9. Sharing badges 

    1. How to print a badge certificate.
    2. How can I embed multiple badges on my web site or blog?
    3. How to accept and share Credentials I earn automatically?
    4. How to put your badge in an Outlook email signature
    5. Can I display badges from the Mozilla Open Badge Backpack in my Credly profile?
  10. API 

    1. Examples of people using the Digitalme.Credly Open Credit API?
    2. Is there a Credly API?
  11. Product updates 

    1. How to use the new issuer layout.
  12. Reports 

    1. How to use the Reports feature
  13. FAQ's 

    1. Upon uploading the CSV file, I receive a message that says: 'Line 1: every recipient row must contain 5 columns. This line contains X columns.' What should I do?
    2. How do I remove a collection of badges I have already imported?
    3. Some of the badges in a given collection did not import. Why?
    4. Will changes be made to the Open Badge Backpack collections be reflected on Digitalme.Credly after I import the collection?
    5. I am not seeing all of my Open Badge Backpack collections when I import open badges in Digitalme.Credly.
  14. All articles 

    1. What is the billing and refund policy?
    2. Examples of people using the Digitalme.Credly Open Credit API?
    3. What is "Private" vs. "Public" Credential?
    4. How to use the Reports feature
    5. What does the "Expire" option mean when creating a Credential?

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